Here is a detailed and well-documented Return & Exchange Policy tailored for GCC and international customers, based on your initial return conditions:

Return & Exchange Policy

At [Your Brand Name], customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, you may return or exchange eligible items under the conditions outlined below.

1. Eligibility for Returns & Exchanges

Returns and exchanges are accepted under the following conditions:

• The return/exchange request must be made within 7 calendar days from the date of delivery.

• The item(s) must be:

  • Unused

  • Unwashed

  • In original packaging, including any branded boxes, dust bags, or tags.

• The product must be in a resalable condition (no damage, odour, or signs of wear).

• Proof of purchase (e.g. order number or invoice) is required.

2. Items Not Eligible for Return/Exchange

We cannot accept returns or exchanges on the following:

• Products marked as Final Sale or Non-returnable.

• Customised or tailored items (e.g. personalised embroidery).

• Items returned after the 7-day return window.

• Items that are used, washed, altered, or damaged after delivery.

• Underwear or innerwear for hygiene reasons.

3. GCC Region Return Process (Bahrain, UAE, Saudi Arabia, Oman, Kuwait, Qatar)

Step 1: Request a Return

• Contact us within 7 days of receiving your order via WhatsApp, email, or our website form.

• Provide:

  • Order number

  • Item(s) you wish to return

  • Reason for return (optional but helpful)

Step 2: Approval & Instructions

• Once approved, you’ll receive return shipping instructions.

• Return shipping is arranged by the customer unless the item is damaged or incorrect.

Step 3: Refund or Exchange

• After we receive and inspect the returned item, we’ll process:

  • Refund to your original payment method within 7–14 business days, or

  • Exchange dispatch, subject to availability.

4. International Returns (Outside GCC)

Important Notes for International Customers:

• Return shipping charges, customs duties, and taxes are the responsibility of the customer.

• Ensure the item is properly declared as a return on the customs form to avoid delays.

• We recommend using a tracked courier service.

Process:

• Contact us within 7 days of delivery.

• Once approved, ship the item to our return address (provided upon approval).

• We will issue your refund/exchange after receiving and inspecting the returned item.

5. Damaged or Incorrect Items

If you received a defective, damaged, or incorrect item, please notify us within 48 hours of delivery.
We will offer:

• A replacement (subject to stock), or

• A full refund including return shipping costs.

Please provide photos/videos of the issue for faster processing.

6. Refund Timeline

• Refunds are processed within 7–14 business days after the item is received and approved.

• Refunds will be issued to the original payment method (e.g. credit card, bank transfer).

• If paid via Cash on Delivery, refunds will be issued as store credit or bank transfer (bank details required).

7. Contact Us

For any return or exchange requests, reach out to:

📧 Email: support@[yourbrand].com
📞 Phone/WhatsApp: +973-XXXXXXX
🌐 Contact Form: www.[yourbrand].com/contact

8. Policy Modifications

This return policy is subject to change at any time without prior notice. We encourage you to review it periodically.