Last Updated: October 19, 2025

At Wool House, a division of Sharif Group, we are committed to protecting your personal data in accordance with Bahrain’s Personal Data Protection Law (PDPL) No. 30 of 2018. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website (woolhouse.me), visit our stores, or interact with us. By engaging with Wool House, you consent to the practices described below.

1. Scope and Definitions

This policy applies to all personal data processed by Wool House, defined under PDPL as any information relating to an identified or identifiable individual (e.g., name, contact details, purchase history). It covers data collected online (via woolhouse.me) and offline (e.g., in-store purchases, customer service interactions).

2. Data Controller

Sharif Group, operating as Wool House, is the data controller responsible for your personal data. Contact us at: Address: Sharif House, Bldg 41, Road 2701, Adliya, Manama 327, Bahrain Phone: +973 1774 8998 Email: info@woolhouse.me

3. Data We Collect

We collect only the personal data necessary to provide our services, as permitted by PDPL Article 6. This includes:

• Identity and Contact Data: Name, phone number, email address, and billing/shipping address (e.g., provided during purchases or account creation).
• Transaction Data: Purchase history, payment details (e.g., credit card type, but not full card numbers), and order information.
• Online Data: IP address, browser type, device information, and browsing behavior (e.g., pages visited) collected via cookies or analytics tools.
• Customer Service Data: Information shared during inquiries, complaints, or return requests (e.g., call recordings, emails).
• Marketing Preferences: Consent for newsletters or promotional communications.

We do not collect sensitive personal data (e.g., health, religion) unless explicitly required and consented to.

4. How We Collect Data

We collect data:

• Directly from You: When you make a purchase, create an account, contact us, or sign up for marketing.
• Automatically: Through cookies, web beacons, or analytics tools (e.g., Google Analytics) when you visit woolhouse.me. You can manage cookie preferences via our cookie banner.
• From Third Parties: From payment processors or delivery partners, where necessary for transactions.

5. Purpose and Legal Basis

We process personal data for lawful purposes under PDPL Article 4, including:

• Contractual Necessity: To process orders, deliver products, and handle returns (e.g., using your address for shipping).
• Legal Obligations: To comply with Bahrain’s laws (e.g., tax reporting, consumer protection).
• Legitimate Interests: To improve our services, analyze website usage, prevent fraud, and enhance customer experience.
• Consent: For marketing communications (e.g., newsletters), which you can withdraw at any time.

6. Data Sharing and Disclosure

We may share your data only as permitted by PDPL:

• Service Providers: With trusted third parties (e.g., payment processors, delivery companies) bound by confidentiality agreements to process data on our behalf.
• Legal Requirements: To comply with Bahrain authorities (e.g., Consumer Protection Directorate) or court orders.
• Business Transfers: In case of a merger, acquisition, or sale, your data may be transferred with prior notice.

We do not sell or share your data for marketing by unrelated third parties.

7. Data Storage and Security

• Storage: Data is stored securely in Bahrain or with GDPR-compliant cloud providers. We retain data only for as long as necessary (e.g., 10 years for tax records, as required by Bahrain law).
• Security Measures: We use industry-standard encryption (e.g., SSL), access controls, and regular audits to protect your data. However, no system is 100% secure, and we are not liable for unauthorized access beyond our control.

8. International Data Transfers

If data is transferred outside Bahrain (e.g., to cloud servers), we ensure compliance with PDPL Article 12 by using providers with adequate data protection standards (e.g., GDPR-compliant) or obtaining your consent.

9. Your Rights Under PDPL

Under PDPL Articles 13-17, you have the right to:

• Access: Request a copy of your personal data.
• Correction: Request correction of inaccurate data.
• Erasure: Request deletion of data, subject to legal retention obligations.
• Restriction: Request restriction of data processing in certain cases.
• Objection: Object to processing based on legitimate interests (e.g., marketing).
• Data Portability: Request your data in a structured format, where applicable.
• Withdraw Consent: Opt out of marketing or other consent-based processing.

To exercise these rights, contact us at info@woolhouse.me. We will respond within 30 days, as required by PDPL. Proof of identity may be required. If unsatisfied, you may lodge a complaint with Bahrain’s Data Protection Authority (contact details available via the Ministry of Justice).

10. Cookies and Tracking

We use cookies to enhance your experience, analyze site performance, and deliver personalized content. Essential cookies are required for website functionality; others (e.g., analytics, marketing) require your consent. Manage preferences via our cookie banner. For details, see our Cookie Policy (available on woolhouse.me).

11. Third-Party Links

Our website may contain links to third-party sites (e.g., payment gateways). We are not responsible for their privacy practices. Review their policies before sharing data.

12. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from minors. If you believe we have such data, contact us to request deletion.

13. Amendments

We may update this Privacy Policy to reflect legal or operational changes. Updates will be posted on woolhouse.me, and significant changes will be notified via email or website notice.

14. Contact Us

For questions, concerns, or to exercise your rights: Address: Sharif House, Bldg 41, Road 2701, Adliya, Manama 327, Bahrain Phone: +973 1774 8998 Email: info@woolhouse.me

If you believe we have violated PDPL, you may contact Bahrain’s Data Protection Authority through the Ministry of Justice.

Thank you for trusting Wool House with your personal data.